Home Integrations 8x8 8x8 + Close
8x8 Close

8x8 Close Integration

Connect 8x8 to Close with Callably's AI-powered CRM. Every call is transcribed, scored as a lead, and managed with appointments and drip sequences — then enriched data flows to Close automatically.

How the 8x8 + Close Integration Works

Callably is an AI-powered CRM that sits between 8x8 and Close, managing your leads and forwarding enriched data automatically.

1

Connect 8x8

Link your 8x8 account to Callably. We'll start receiving your call and SMS events securely.

2

AI Processes Your Data

Callably automatically downloads recordings, transcribes calls using AI, generates summaries, and identifies caller information.

3

Leads Managed & Sent to Close

AI-scored leads with appointments, follow-up suggestions, and enriched data are managed in Callably and forwarded to Close in real-time.

What Gets Synced

Every piece of communication data from 8x8 is captured, enriched, and delivered to Close:

  • Inbound and outbound call details
  • Call recordings (compressed and securely hosted)
  • AI-powered call transcriptions
  • AI-generated call summaries
  • SMS and MMS messages with full content
  • Caller name and phone number
  • Call duration, direction, and status
  • Team member identification
  • AI-scored lead information
  • Timestamps in your timezone

Why Use Callably?

  • Full AI-powered CRM — not just an integration tool
  • AI lead scoring — Hot, Warm, Cold with score history
  • Appointment scheduling — AI detects intent from calls
  • Drip sequences — automated multi-step follow-ups
  • AI transcription & summaries — every call analyzed
  • Contact extraction — names, emails, and company info
  • Team analytics — leaderboard and performance tracking
  • Daily briefings & monthly reports — delivered by email
  • Real-time alerts — hot lead and score change notifications
  • Cally AI assistant — manage your account in natural language

Features of the 8x8 Close Integration

Real-Time Call Logging

Every 8x8 call is logged in Close the moment it ends — inbound, outbound, missed, and voicemail.

AI Call Transcription

Call recordings from 8x8 are automatically transcribed using AI. Full transcriptions appear directly in Close.

Smart Call Summaries

AI reads every transcription and generates a concise summary highlighting key topics, action items, and decisions discussed.

SMS & MMS Logging

Every text message sent or received through 8x8 is captured and forwarded to Close with full content.

AI Lead Scoring

Callably's AI analyzes conversations and automatically scores leads as Hot, Warm, Cold, or New — visible right in Close.

Contact Auto-Extraction

AI extracts names, email addresses, and phone numbers from call transcriptions and attaches them to the right contact in Close.

Frequently Asked Questions

How do I connect 8x8 to Close?
Sign up for Callably, connect your 8x8 account in Settings, enter your Close webhook URL, and Callably handles the rest. All calls, SMS, recordings, and AI transcriptions will sync automatically. No coding required.
What data does Callably sync from 8x8 to Close?
Callably syncs all call data (inbound, outbound, missed), SMS messages, call recordings (compressed and hosted), AI transcriptions, AI summaries, caller information, call duration, team member details, and AI-scored lead information.
Does the 8x8 Close integration require coding?
No coding is required. The entire setup is done through Callably's web interface. Connect your 8x8 account, enter your Close webhook URL, and you're done. The whole process takes just a few minutes.
Is there a free trial for the 8x8 Close integration?
Yes. Callably offers a free trial so you can test the full 8x8 to Close integration including AI transcription and lead scoring before choosing a paid plan.
Can I use AI transcription with 8x8 and Close?
Yes. Callably uses AI to transcribe every 8x8 call recording automatically. The full transcription and a summary are sent to Close along with all the other call data.
How fast does data sync from 8x8 to Close?
Data syncs in real-time. When a call ends or an SMS is received on 8x8, Callably processes the event and forwards it to Close within seconds. AI transcription may take a few additional seconds for longer calls.

Other 8x8 Integrations

Explore other CRMs you can connect with 8x8.

Other Close Integrations

Explore other phone systems you can connect to Close.

Ready to Turn Your Phone Calls Into Managed Leads?

AI-powered lead management, appointment scheduling, drip sequences, and team analytics — all from your phone system. Set up in minutes.