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Freshcaller
Contact Center

Freshcaller AI-Powered CRM Integration

Connect Freshcaller to Callably's AI-powered CRM. Every call is transcribed, scored, and turned into a managed lead with appointments, drip sequences, and team analytics built in.

Connect Freshcaller Now See Setup Steps
About

Freshcaller

Freshcaller (now Freshdesk Contact Center) is a cloud-based phone system by Freshworks, providing call center capabilities with easy setup and Freshworks ecosystem integration.

Key Features

  • Cloud PBX
  • IVR
  • Call Recording
  • Call Queues
  • Voicemail
  • Real-Time Dashboard
  • Freshworks Integration
AI-Powered CRM

What Callably Does With Your Freshcaller Data

When you connect Freshcaller to Callably, AI processes every interaction and manages your leads:

  • AI transcription and summarization of every call
  • Automatic lead creation and scoring (Hot, Warm, Cold, New)
  • Contact extraction: names, emails, and company info
  • Appointment scheduling from AI-detected intent
  • Drip sequence enrollment for automated follow-ups
  • Team member tracking and performance analytics
  • Real-time alerts for hot leads and score changes
  • Daily briefings and monthly business reports
  • CRM webhook forwarding with full enriched data
Step-by-Step Setup

How to Connect Freshcaller to Callably

Follow these steps to get Freshcaller syncing with Callably's AI CRM — takes under 10 minutes.

1

Create your free Callably account

Sign up at callably.co — no credit card required to start your trial.

2

Select your phone provider

In Callably, go to Settings → Phone Provider and choose your provider from the list, or use the generic webhook option.

3

Connect via webhook

Copy your Callably webhook endpoint from Settings and add it to your phone provider's webhook or integration settings. Enable call and SMS event types.

4

Configure your CRM destination

Optionally add a CRM webhook URL in Callably Settings. Callably manages your leads internally and can also forward AI-enriched data to any CRM automatically.

5

Make a test call

Place a test call on your phone number. It will appear in Callably's dashboard with AI transcription, lead scoring, and contact details extracted automatically.

Connect Freshcaller — Start Free
CRM Options

Connect Freshcaller to These CRMs

Choose your CRM below to see the specific integration details.

Work Management

Freshcaller + Podio

Sync Freshcaller calls and SMS to Podio automatically.

Enterprise CRM

Freshcaller + Salesforce

Sync Freshcaller calls and SMS to Salesforce automatically.

All-in-One CRM

Freshcaller + HubSpot

Sync Freshcaller calls and SMS to HubSpot automatically.

CRM

Freshcaller + Zoho CRM

Sync Freshcaller calls and SMS to Zoho CRM automatically.

Sales CRM

Freshcaller + Pipedrive

Sync Freshcaller calls and SMS to Pipedrive automatically.

Work Management CRM

Freshcaller + Monday.com CRM

Sync Freshcaller calls and SMS to Monday.com CRM automatically.

Sales CRM

Freshcaller + Freshsales

Sync Freshcaller calls and SMS to Freshsales automatically.

CRM

Freshcaller + Copper

Sync Freshcaller calls and SMS to Copper automatically.

CRM

Freshcaller + Insightly

Sync Freshcaller calls and SMS to Insightly automatically.

Sales CRM

Freshcaller + Nutshell

Sync Freshcaller calls and SMS to Nutshell automatically.

Inside Sales CRM

Freshcaller + Close

Sync Freshcaller calls and SMS to Close automatically.

Small Business CRM

Freshcaller + Keap

Sync Freshcaller calls and SMS to Keap automatically.

Marketing Automation CRM

Freshcaller + ActiveCampaign

Sync Freshcaller calls and SMS to ActiveCampaign automatically.

All-in-One CRM

Freshcaller + Bitrix24

Sync Freshcaller calls and SMS to Bitrix24 automatically.

Enterprise CRM

Freshcaller + SugarCRM

Sync Freshcaller calls and SMS to SugarCRM automatically.

Enterprise CRM

Freshcaller + Microsoft Dynamics 365

Sync Freshcaller calls and SMS to Microsoft Dynamics 365 automatically.

Sales CRM

Freshcaller + Zendesk Sell

Sync Freshcaller calls and SMS to Zendesk Sell automatically.

All-in-One CRM

Freshcaller + Agile CRM

Sync Freshcaller calls and SMS to Agile CRM automatically.

Simple CRM

Freshcaller + Capsule CRM

Sync Freshcaller calls and SMS to Capsule CRM automatically.

Simple CRM

Freshcaller + Less Annoying CRM

Sync Freshcaller calls and SMS to Less Annoying CRM automatically.

Social CRM

Freshcaller + Nimble

Sync Freshcaller calls and SMS to Nimble automatically.

Gmail CRM

Freshcaller + Streak

Sync Freshcaller calls and SMS to Streak automatically.

Real Estate CRM

Freshcaller + Follow Up Boss

Sync Freshcaller calls and SMS to Follow Up Boss automatically.

Real Estate CRM

Freshcaller + LionDesk

Sync Freshcaller calls and SMS to LionDesk automatically.

Real Estate Platform

Freshcaller + kvCORE

Sync Freshcaller calls and SMS to kvCORE automatically.

Real Estate CRM

Freshcaller + Propertybase

Sync Freshcaller calls and SMS to Propertybase automatically.

Real Estate CRM

Freshcaller + Real Geeks

Sync Freshcaller calls and SMS to Real Geeks automatically.

Real Estate CRM

Freshcaller + Wise Agent

Sync Freshcaller calls and SMS to Wise Agent automatically.

Real Estate Platform

Freshcaller + BoomTown

Sync Freshcaller calls and SMS to BoomTown automatically.

Real Estate CRM

Freshcaller + Sierra Interactive

Sync Freshcaller calls and SMS to Sierra Interactive automatically.

Financial CRM

Freshcaller + Redtail CRM

Sync Freshcaller calls and SMS to Redtail CRM automatically.

Financial CRM

Freshcaller + Wealthbox

Sync Freshcaller calls and SMS to Wealthbox automatically.

Field Service CRM

Freshcaller + ServiceTitan

Sync Freshcaller calls and SMS to ServiceTitan automatically.

Field Service CRM

Freshcaller + Jobber

Sync Freshcaller calls and SMS to Jobber automatically.

Field Service CRM

Freshcaller + Housecall Pro

Sync Freshcaller calls and SMS to Housecall Pro automatically.

Automation Platform

Freshcaller + Zapier

Sync Freshcaller calls and SMS to Zapier automatically.

Automation Platform

Freshcaller + Make / n8n

Sync Freshcaller calls and SMS to Make / n8n automatically.

Frequently Asked Questions

How does the Freshcaller integration work?
Callably connects to your Freshcaller account to receive call and SMS events in real-time. Each event is processed, enriched with AI transcription and summaries, and forwarded to your CRM via webhook. Everything happens automatically.
Does Callably support Freshcaller call recordings?
Yes. Callably automatically downloads, compresses, and stores your Freshcaller call recordings. Each recording is then transcribed using AI, and both the recording URL and transcription are sent to your CRM.
Can I use Freshcaller with multiple CRMs?
Callably forwards your Freshcaller data to your configured CRM webhook endpoint. You can change your CRM destination at any time through your Callably settings.
Is Freshcaller data processed in real-time?
Yes. Callably processes Freshcaller events as they happen using webhooks for inbound events. Your CRM receives the data within seconds of a call or SMS occurring.
How much does the Freshcaller integration cost?
Callably offers a free trial to test the integration. After the trial, affordable plans are available based on your usage. The Freshcaller integration is included in all plans at no extra cost.

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AI-powered lead management, appointment scheduling, drip sequences, and team analytics — all from your phone system. Set up in minutes.

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